Shipping policy

MatchSox Shipping Policy

Thank you for choosing MatchSox! We're committed to providing you with a seamless shopping experience, including fast and reliable shipping. Please review our shipping policy below:

1. Processing Time:

  • Orders typically require 1-2 business days for processing before they are shipped out. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.

2. Shipping Methods:

  • We offer various shipping methods to accommodate your needs, including standard and expedited shipping options. The availability of shipping methods may vary depending on your location.

3. Shipping Rates:

  • We strive to keep our shipping rates competitive and transparent. Shipping costs are calculated based on the selected shipping method, destination, and the weight of the package.

4. Free Shipping:

  • Enjoy free standard shipping on orders over $35 within the contiguous United States. Free shipping will be automatically applied at checkout once the order subtotal reaches $35 or more, before taxes and any discounts.

5. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery online.

6. Delivery Times:

  • Delivery times vary depending on the selected shipping method and your location. Standard shipping typically takes 3-7 business days for delivery, while expedited shipping may arrive sooner. Please note that unforeseen circumstances, such as weather delays or carrier issues, may impact delivery times.

7. Order Changes and Cancellations:

  • We understand that sometimes changes need to be made to orders. If you need to make any changes or cancel your order, please contact our customer service team as soon as possible. Once an order has been shipped, we are unable to make any changes or cancellations.

8. Lost or Damaged Packages:

  • In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order in a timely manner.

9. Contact Us:

  • If you have any questions or concerns about our shipping policy or your order, please don't hesitate to contact our customer service team. We're here to help!

Thank you for shopping with MatchSox. We appreciate your business!